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Revitalizing BPO Processes to deliver
streamlined & astonishing Business Experience

06th June, 2024

Our Partner

Gold Partner

Silver Partner

Business Development Partner

2nd NXTGEN Contact Centre CONFEX & AWARDS 2024

The profound shift towards digitalization has firmly ingrained the mantra "change is the only constant" as the new normal in our global landscape. This paradigm shift, driven by evolving digital trends and heightened consumer expectations, underscores an imperative for the Contact Centre Industry to seamlessly align itself with technological advancements. This includes embracing cutting-edge technologies like Artificial Intelligence (AI), Machine Learning (ML), Robotic Process Automation (RPA), as well as the pivotal transformation of work processes through digitization. Simultaneously, the industry is recognizing the demand for enhanced operational flexibility, exemplified by the rise of remote working options and flexible hours. This dynamic adaptation to modern work trends contributes to a more enriched experience for not only business partners but also employees and other essential stakeholders.

Contact Centre Industry stands at the forefront of revolutionizing the way businesses operate, leveraging these technological marvels to craft astonishingly enriched experiences for all those it serves, propelling the domain to new heights of success and innovation.

2nd NexGen Contact Centre Confex & Awards 2024 offers a pivotal platform for dynamic interaction and learning where Industry experts will illuminate pathways to seamless technology integration, aligning with business imperatives. Attendees can gain insights from compelling case studies and best practices shared by experts to adeptly navigate challenges and foster growth. This conference propels participants towards agile technology adoption, ensuring business requirements are not just met, but exceeded.

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Our Industry Experts Lineup

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Hari Shankar

Sr. Vice President Customer Experience

Future Generali India Insurance Company Ltd

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Evani Keshav Rao

President Digital Banking

Yes Bank

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Arun Kumar Das

Global Head-Learning & Customer Experience (Travel)

Sutherland

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Subba Bhairavabhatla

Head of Solutions and Transitions

Teleperformance

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Nikhil Asopa

Senior Vice President & Head Customer Service

Tata Neu

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Anand Kinjawadekar

Head Strategic Transformation

HSBC

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Vijaybahu Joshi

Head of Experience Design

Jio Platforms Limited (JPL)

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Rakesh Gupta

Head-Customer Services

Anchor by Panasonic

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Jay Parekh

Director Customer Experience

Agilus Diagnostics

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Shweta Anand

SVP - Head of Operations and Service

Edelweiss Tokio Life Insurance

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Navin Das

Director of Information Security

LTIMindtree

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Meghna Shah

Head Customer Service

Magma HDI General Insurance Company Limited

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Yashaswi Malot

Dy. Vice President Analytics & CLM

SBI General Insurance

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Sudeep Roy

Sales Director, India

EPOS

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Kunal Mehta

Head of Strategy, India Business (Retail, QSR, CPG)

Tata Consultancy Services

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Preeti Singh

Head Customer Experience

Axis Finance Limited

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Mahendra Bindra

Vice President - Customer Experience

Unity Small Finance Bank

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Pinky Jadhwani

Head- AI & CRM

Altruist Technologies Pvt. Ltd

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Chinmay Patra

Director Sales CXTI APAC

CONCENTRIX DAKSH SERVICES INDIA PRIVATE LIMITED

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Rinoo Rajesh

Vice President - Head Digital & Business Transformation Services

Conneqt Business Solutions

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Swapnil Sant

Head - Customer service Operations

TATA CLiQ

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Rajdeep Charan

Head - Sales Transformation

Mahindra Holidays & Resorts India Limited

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Amitabh Vartak

Global SBU Head HCL

Fusion BPO Services

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Gopal Parasnis

Vice President | Global Head for Digital Transformation, BFSI

Tech Mahindra

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Sajal Kumar

Director Customer Experience

Zee5

Who should attend?

CXOs, Presidents, Directors, Heads, Managers & Executives of:

Contact Centre

Customer Service

Operation

CX

Quality

Technology

IT

Data Analytics

Digital Transformation

Service Delivery

IT

Why should you attend?

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Networking:

Connect with industry professionals and forge valuable partnerships and collaborations.

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Knowledge Sharing:

Gain insights into the latest trends, best practices, and innovative strategies in procurement.

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Professional Development:

Acquire new skills and stay updated with industry advancements.

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Stay Informed:

Learn about the latest regulations, compliance requirements, and market dynamics.

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Benchmarking:

Compare your processes against industry best practices and identify areas for improvement.

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Supplier Access:

Explore exhibitions to discover new tools, software, and services for optimizing procurement operations.

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Inspiration:

Hear from renowned speakers who provide valuable insights and ignite creativity.

Our Partner

Gold Partner

epos

EPOS designs, manufactures, and sells high-end audio and video solutions for business professionals around the world

EPOS builds on decades of psychoacoustic research on how the brain perceives sound, and design audio and video solutions that provide the best conditions for the brain so you and the people you communicate with can achieve more with less brain energy spent.

Owned by the world-leading hearing healthcare and audio technology group, Demant, and with headquarters in Copenhagen, Denmark, EPOS builds on more than 115 years’ audio expertise and operates in a global market with offices and partners in more than 60 countries.

Silver Partner

hodu

HoduSoft is a leading provider of cutting-edge communication solutions designed to uplift and empower businesses in various sectors including the BPO industry. Being a renowned leader in Communication Solutions, HoduSoft is going to make a significant presence at the NXTGEN BPO CONFEX & Awards 2023. With a strong commitment to empowering businesses in the dynamic BPO sector, we will be showcasing our flagship product, HoduCC.

HoduCC is a revolutionary contact center software designed to redefine BPO operations. Offering a comprehensive suite of advanced features such as Intelligent Call Routing, Real-Time Analytics, Multi-Channel Communication capabilities, and many others, HoduCC empowers BPOs to achieve unparalleled levels of operational excellence. It also comes with advanced add-on modules including AI Chatbot, WhatsApp Bot, Voice Transcription (Recording & Voicemail), Quality Analysis, WhatsApp Broadcasting, SMS Broadcasting, and IVR & Agent Survey.

HoduCC can help users to resolve customer issues faster, measure and improve support operations, optimize resource allocation, and provide proactive communication support to meet changing customer expectations. For more information, connect with our experts at the summit and discover how HoduCC can be the right choice for your BPO's success.

Business Development Partner

elision

Welcome to Elision, your premier provider of tailored telecommunication solutions. Established in 2007, we have proudly served over 2500 tier-one clients across more than 20 industries, including a dedicated portfolio of 250+ clients in Banking, Financial Services, and Insurance (BFSI). Our business communication platforms and solutions are recognized worldwide, having made significant strides in over 50 countries such as the India, Africa, the USA, and UAE.

Acclaimed by prestigious institutions like Gartner and G2, we are affirmed as a top-tier communication provider. Our offerings feature DialShree, our flagship omnichannel contact center solution, alongside an integrated Collection module, a state-of-the-art voice bot, an AI-enabled Voice Analysis Platform, and our efficient Help Desk Ticketing System.

With Elision, entrust your specific communication needs to us and empower your business with an unparalleled customer service experience.

Pricing

1st Early Bird

10,000

+ GST

Valid Till: 06th April, 2024

2nd Early Bird

12,500

+ GST

Valid Till: 06th May, 2024

Standard Price

15,000

+ GST

Valid Till: 06th June, 2024

Awards Nomination

Price Depends on Award Category

Valid Till: 01th June, 2024

Venue

venue venue

Novotel Mumbai Juhu Beach

Balraj Sahni Rd, Juhu, Mumbai, Maharashtra 400049