Revitalizing BPO Processes to deliver
streamlined & astonishing Business Experience
06th June, 2024
The profound shift towards digitalization has firmly ingrained the mantra "change is the only constant" as the new normal in our global landscape. This paradigm shift, driven by evolving digital trends and heightened consumer expectations, underscores an imperative for the Contact Centre Industry to seamlessly align itself with technological advancements. This includes embracing cutting-edge technologies like Artificial Intelligence (AI), Machine Learning (ML), Robotic Process Automation (RPA), as well as the pivotal transformation of work processes through digitization. Simultaneously, the industry is recognizing the demand for enhanced operational flexibility, exemplified by the rise of remote working options and flexible hours. This dynamic adaptation to modern work trends contributes to a more enriched experience for not only business partners but also employees and other essential stakeholders.
Contact Centre Industry stands at the forefront of revolutionizing the way businesses operate, leveraging these technological marvels to craft astonishingly enriched experiences for all those it serves, propelling the domain to new heights of success and innovation.
2nd NexGen Contact Centre Confex & Awards 2024 offers a pivotal platform for dynamic interaction and learning where Industry experts will illuminate pathways to seamless technology integration, aligning with business imperatives. Attendees can gain insights from compelling case studies and best practices shared by experts to adeptly navigate challenges and foster growth. This conference propels participants towards agile technology adoption, ensuring business requirements are not just met, but exceeded.
Hari Shankar
Sr. Vice President Customer Experience
Future Generali India Insurance Company Ltd
Evani Keshav Rao
President Digital Banking
Yes Bank
Saswati Mittra
Global Lead Quality & Training
Accenture
Arun Kumar Das
Global Head-Learning & Customer Experience (Travel)
Sutherland
Subba Bhairavabhatla
Head of Solutions and Transitions
Teleperformance
Hasit Trivedi
CTO Digital Technologies and Global Head - AI
Tech Mahindra
Nikhil Asopa
Senior Vice President & Head Customer Service
Tata Neu
Anand Kinjawadekar
Head Strategic Transformation
HSBC
Vijaybahu Joshi
Head of Experience Design
Jio Platforms Limited (JPL)
Rakesh Gupta
Head-Customer Services
Anchor by Panasonic
Jay Parekh
Director Customer Experience
Agilus Diagnostics
Shweta Anand
SVP - Head of Operations and Service
Edelweiss Tokio Life Insurance
Navin Das
Director of Information Security
LTIMindtree
Meghna Shah
Head Customer Service
Magma HDI General Insurance Company Limited
Yashaswi Malot
Dy. Vice President Analytics & CLM
SBI General Insurance
Kunal Mehta
Head of Strategy, India Business (Retail, QSR, CPG)
Tata Consultancy Services
Preeti Singh
Head Customer Experience
Axis Finance Limited
Mahendra Bindra
Vice President - Customer Experience
Unity Small Finance Bank
Pinky Jadhwani
Head- AI & CRM
Altruist Technologies Pvt. Ltd
Chinmay Patra
Director Sales CXTI APAC
CONCENTRIX DAKSH SERVICES INDIA PRIVATE LIMITED
Rinoo Rajesh
Vice President - Head Digital & Business Transformation Services
Conneqt Business Solutions
Swapnil Sant
Head - Customer service Operations
TATA CLiQ
Rajdeep Charan
Head - Sales Transformation
Mahindra Holidays & Resorts India Limited
Contact Centre
Customer Service
Operation
CX
Quality
Technology
IT
Data Analytics
Digital Transformation
Information Security
HR
Connect with industry professionals and forge valuable partnerships and collaborations.
Gain insights into the latest trends, best practices, and innovative strategies in procurement.
Acquire new skills and stay updated with industry advancements.
Learn about the latest regulations, compliance requirements, and market dynamics.
Compare your processes against industry best practices and identify areas for improvement.
Explore exhibitions to discover new tools, software, and services for optimizing procurement operations.
Hear from renowned speakers who provide valuable insights and ignite creativity.
EPOS designs, manufactures, and sells high-end audio and video solutions for business professionals around the world
EPOS builds on decades of psychoacoustic research on how the brain perceives sound, and design audio and video solutions that provide the best conditions for the brain so you and the people you communicate with can achieve more with less brain energy spent.
Owned by the world-leading hearing healthcare and audio technology group, Demant, and with headquarters in Copenhagen, Denmark, EPOS builds on more than 115 years’ audio expertise and operates in a global market with offices and partners in more than 60 countries.
To learn more, visit https://www.eposaudio.com
HoduSoft is a leading provider of cutting-edge communication solutions designed to uplift and empower businesses in various sectors including the BPO industry. Being a renowned leader in Communication Solutions, HoduSoft is going to make a significant presence at the NXTGEN BPO CONFEX & Awards 2023. With a strong commitment to empowering businesses in the dynamic BPO sector, we will be showcasing our flagship product, HoduCC.
HoduCC is a revolutionary contact center software designed to redefine BPO operations. Offering a comprehensive suite of advanced features such as Intelligent Call Routing, Real-Time Analytics, Multi-Channel Communication capabilities, and many others, HoduCC empowers BPOs to achieve unparalleled levels of operational excellence. It also comes with advanced add-on modules including AI Chatbot, WhatsApp Bot, Voice Transcription (Recording & Voicemail), Quality Analysis, WhatsApp Broadcasting, SMS Broadcasting, and IVR & Agent Survey.
HoduCC can help users to resolve customer issues faster, measure and improve support operations, optimize resource allocation, and provide proactive communication support to meet changing customer expectations. For more information, connect with our experts at the summit and discover how HoduCC can be the right choice for your BPO's success.
To learn more, visit https://hodusoft.com
Welcome to Elision, your premier provider of tailored telecommunication solutions. Established in 2007, we have proudly served over 2500 tier-one clients across more than 20 industries, including a dedicated portfolio of 250+ clients in Banking, Financial Services, and Insurance (BFSI). Our business communication platforms and solutions are recognized worldwide, having made significant strides in over 50 countries such as the India, Africa, the USA, and UAE.
Acclaimed by prestigious institutions like Gartner and G2, we are affirmed as a top-tier communication provider. Our offerings feature DialShree, our flagship omnichannel contact center solution, alongside an integrated Collection module, a state-of-the-art voice bot, an AI-enabled Voice Analysis Platform, and our efficient Help Desk Ticketing System.
With Elision, entrust your specific communication needs to us and empower your business with an unparalleled customer service experience.
To learn more, visit https://www.elisiontec.com
Customer Contact Leader of the Year
Innovation Leader of the Year
Customer Service Leader of the Year
Chief Technology Leader of the Year
Rising Star BPO Leader of the Year
Community Impact Leader of the Year
Tech Innovator of the Year
Client Relationship Expert of the Year
Customer Engagement Leader of the Year
Sustainability Champion of the Year
Workforce Transformation Leader of the Year
Data Security Leader of the Year
Cloud Computing Champion of the Year
Workforce Innovation of the Year
Best Contact Center Training & Development Program of the Year
Cloud Computing & Innovation Excellence of the Year
Customer Service Excellence of the Year
BPO Transformation Excellence of the Year
Outstanding Contact Center Culture of the Year
Workplace Excellence of the Year
Excellence in Process Efficiency
Best Gen AI Application of the Year
Gen AI Provider of the Year
Excellence in Cross-Cultural Communication
Excellence in Cybersecurity
BPO Excellence of the Year
Best Place to Work
Novotel Mumbai Juhu Beach
Balraj Sahni Rd, Juhu, Mumbai, Maharashtra 400049
